We understand that sometimes mistakes happen, and you may have accidentally ordered the wrong school supply kit. Don't worry – we're here to assist you in getting the right kit for your needs. Here's what you need to do:. 1. Contact Us:. If you've re

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand that sometimes mistakes happen, and you may have accidentally ordered the wrong school supply kit. Don&apos;t worry &#x2013; we&apos;re here to assist you in getting the right kit for your needs. Here&apos;s what you need to do: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. Contact Us:<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you&apos;ve realized that you&apos;ve ordered the wrong school supply kit, please reach out to our dedicated support team at&#xA0;<a href="mailto:support@brightschoolkits.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">support@brightschoolkits.com</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, via our live chat or text us within 14 days of delivery. In your email, kindly include your order number and specify the correct kit you intended to order. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. Exchange Process:<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once we receive your request, our customer support team will work diligently to facilitate the exchange process for you. We&apos;ll do everything in our power to ensure that you receive the correct kit as quickly as possible. Please note that there is a $12 restocking fee for each kit exchanged. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Response Time:<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand the importance of resolving your issue promptly. Our customer support team is committed to responding to your email within one business day of receiving your request. Rest assured, we&apos;ll work swiftly to assist you with your order change. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Getting the Right Kit:<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our goal is to ensure that you have the school supply kit that best suits your needs. Whether you need a different grade-level kit or a specific set of supplies, we&apos;ll do our utmost to accommodate your request and make the exchange process as seamless as possible. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact Us:<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For assistance with changing your order or any other inquiries, please email us at support@brightschoolkits.com. Our support team is dedicated to assisting you and ensuring that you have a positive experience with Bright School Kits. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thank you for choosing Bright School Kits. We appreciate the opportunity to assist you with your order exchange and look forward to serving you better.

I ordered the wrong kit! Can I change my order?

Bright School Kits

What to do if you need to change or cancel your order.

Order Changes/Cancellations

Refund Policy

I’d like a refund.

BSK Exchange & Return Policy

Exchanges/Refunds/Returns

I ordered two different kits, but only received one- where is my second kit?

I’m missing items in my kit.

Missing or Damaged Kits/Items

Where is my order/tracking information?

How long will it take for me to receive my order?

Tracking and Shipping Information

Payment Issues

What is the $9.99 Kit Fee?

Order FAQ's

How does our school/organization/PTO/PTA receive the money earned from our fundraiser?

School Fundraising