I ordered the wrong kit! Can I change my order?

We understand that sometimes mistakes happen, and you may have accidentally ordered the wrong school supply kit. Don't worry – we're here to assist you in getting the right kit for your needs. Here's what you need to do:

1. Contact Us:

If you've realized that you've ordered the wrong school supply kit, please reach out to our dedicated support team at [email protected], via our live chat or text us within 14 days of delivery. In your email, kindly include your order number and specify the correct kit you intended to order.

2. Exchange Process:

Once we receive your request, our customer support team will work diligently to facilitate the exchange process for you. We'll do everything in our power to ensure that you receive the correct kit as quickly as possible. Please note that there is a $12 restocking fee for each kit exchanged.

3. Response Time:

We understand the importance of resolving your issue promptly. Our customer support team is committed to responding to your email within one business day of receiving your request. Rest assured, we'll work swiftly to assist you with your order change.

4. Getting the Right Kit:

Our goal is to ensure that you have the school supply kit that best suits your needs. Whether you need a different grade-level kit or a specific set of supplies, we'll do our utmost to accommodate your request and make the exchange process as seamless as possible.

For assistance with changing your order or any other inquiries, please email us at [email protected]. Our support team is dedicated to assisting you and ensuring that you have a positive experience with Bright School Kits.

Thank you for choosing Bright School Kits. We appreciate the opportunity to assist you with your order exchange and look forward to serving you better.

I ordered the wrong kit! Can I change my order?Updated 2 months ago