Refund PolicyUpdated 2 months ago
At Bright School Kits, we aim to provide our customers with an enjoyable and hassle-free shopping experience. However, we understand that circumstances may arise where a refund is necessary.
Eligibility for Refund:
Damaged or Defective Items: If you receive a kit with damaged or defective items, please contact us immediately at [email protected] within 7 days of your order with clear photos of the damaged items. We will assess the situation and provide instructions for returning the damaged items or issuing a replacement.
Order Cancellation: If you wish to cancel your order before it has been shipped, please notify us as soon as possible. Orders that have already been processed and shipped cannot be canceled.
Lost or Undelivered Items: In the rare event that your kit is lost or undelivered by the carrier, please contact us at [email protected] within 30 days of your order. We will work with the carrier to track down your package and, if necessary, issue a refund or send a replacement.
Incorrect Items Received: If you receive the wrong items in your kit, please contact us within 7 days of receiving your order. We will arrange for the correct items to be sent to you or issue a refund for the items received in error.
Refund Process:
Contact Support: To initiate a refund request, please email our support team at [email protected]. Please include your order number and a detailed explanation of the reason for the refund request.
Return of Items: Depending on the nature of the refund request, we may require you to return the items in question. We will provide instructions on how to return the items if necessary.
Refund Issuance: Once we have received and inspected the returned items, we will process the refund to the original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your financial institution.
Non-Refundable Items:
Customized or Personalized Items: Items that have been customized or personalized cannot be returned or refunded unless they are damaged or defective.
Digital Products: Digital products such as downloadable content or online access codes are non-refundable once they have been delivered.
Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email protected]. Our dedicated support team is here to assist you and ensure that your shopping experience with Bright School Kits is a positive one.