I’d like a refund.Updated 2 months ago

We understand that sometimes, despite our best efforts, a product may not meet your expectations. If you're unhappy with your school supply kit or item for any reason, we sincerely apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we're here to make things right for you. Please refer to our Refund/Return/Exhange policy for specific limitations.

How to Request a Refund:

If you're considering a refund for your school supply kit, we kindly ask you to follow these steps:

Contact Us: Please reach out to our dedicated support team at [email protected] within 14 days of your kit being delivered. We're here to listen to your concerns and assist you with the refund process.

Provide Details: In your email, kindly include your order number and a brief description of why you're seeking a refund. This information will help us understand your situation better and facilitate a swift resolution.

Wait for Our Response: Once we receive your email, our support team will review your request promptly and reach out within one business day. We may reach out to you for additional information if needed. Rest assured, we'll work diligently to address your concerns.

Resolution: After reviewing your request, if eligible, we'll process your refund according to our refund policy. Please note that refund processing times may vary depending on your payment method and financial institution.

For any inquiries, concerns, or issues regarding missing items in your school supply kit, please don't hesitate to contact us at [email protected]. Our support team is here to assist you and ensure that you receive the complete kit you deserve.

Thank you for choosing Bright School Kits. We appreciate your trust in us, and we look forward to resolving this issue for you promptly.