Where is my order/tracking information?

SHIP TO HOME

Tracking Your Order:

Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. Use this number to track your order's progress on our website or the carrier's site.

Understanding Tracking Status:

Once you're on the carrier's website, you'll see various status updates related to your shipment. Here are some common status updates and what they mean:

Order Placed: Your order has been successfully placed and is being processed.
Order Shipped: Your order has been shipped from our warehouse.
In Transit: Your order is currently in transit to its destination.
Out for Delivery: Your order is out for delivery and should be delivered soon.
Delivered: Your order has been successfully delivered to the shipping address provided.

Estimate Delivery Time
The estimated delivery time for your order depends on various factors including the shipping method selected at checkout, your location, and any unforeseen delays that may occur during transit. You can find the estimated delivery time for your order on the product page or during checkout.

Contacting Customer Support:

Need help? Contact our customer support team via email at [email protected], via our Live Chat, text (502-610-5264), or through our website's contact page.

SHIP TO SCHOOL

For kits sent directly to your school, no tracking number will be issued. Your kit will be ready for you on the distribution date chosen by your PTO/A Organizer or school administrator. Please reach out to your point of contact regarding kit distribution details.

For any further questions, please contact our customer support team via email at [email protected], via our Live Chat, text (502-610-5264), or through our website's contact page.

Volume/Bulk/Other

Please contact our customer support team via email at [email protected].

Individual Item Order