I ordered two different kits, but only received one- where is my second kit?Updated 2 months ago

At Bright School Kits, we understand the excitement and anticipation that comes with ordering school supplies for the upcoming academic year. We strive to ensure a seamless shopping experience for all our customers. If you find yourself wondering, "I ordered two kits but only received one—where is my other kit?" we're here to provide clarity.

Separate Tracking Numbers

Firstly, it's important to note that all Bright School Kits are shipped with separate tracking numbers. This means that if you ordered multiple kits, each kit will have its own unique tracking number. Due to logistics and fulfillment processes, these kits may be shipped separately and could arrive a couple of days apart.

Check Your Tracking Number

To track the status of your kits and determine their whereabouts, please check the tracking number provided for each kit in your order confirmation email. By entering the tracking number into the designated carrier's website or app, you can monitor the delivery progress of each kit individually.

Kit Delivered but Not Received?

If your tracking number indicates that your kit has been delivered but you haven't received it, we recommend taking the following steps:

Verify Delivery Address: Double-check that the shipping address provided during checkout matches your current location. Sometimes, packages may be delivered to a neighbor or held at a local postal facility.

Wait a Little Longer: Occasionally, carriers may mark a package as delivered before it actually arrives. Give it an additional day or two to see if the kit shows up.

Contact Support: If you've confirmed the address and waited but still haven't received your kit or if you have any other questions or concerns, please reach out to our dedicated support team at [email protected] within 30 days of your order. You will receive a response from our team within one business day. We're here to assist you and ensure that you receive your school supplies promptly.

At Bright School Kits, customer satisfaction is our top priority, and we're committed to resolving any delivery issues or inquiries you may have. Thank you for choosing us for your school supply needs, and we appreciate your patience and understanding as we work to ensure your complete satisfaction.

If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your understanding.