I’m missing items in my kit.Updated 2 months ago

We understand how important it is for your child to have all the necessary supplies for school. If you've received your school supply kit and discovered that it's missing items, we sincerely apologize for any inconvenience this may have caused. Rest assured, we're here to make things right for you. Here's what you need to do:

1. Check Your Kit:

Before reaching out to us, please double-check your school supply kit to ensure that the missing items are not misplaced within the packaging or accidentally overlooked.

2. Contact Us:

If you've confirmed that items are indeed missing from your school supply kit, please contact our dedicated support team at [email protected] within 14 days of your kit being delivered. In your email, kindly include your order number and a list of the missing items.

3. Wait for Our Response:

Once we receive your email, our support team will review your request promptly and respond within one business day. We understand the urgency of the situation and will work swiftly to address your concerns. Our goal is to provide you with a complete school supply kit that meets your needs, and we'll do everything we can to make it right.