How long will it take for me to receive my order?Updated 2 months ago
SHIP TO HOME
Processing Time:
For Ship-to-Home orders, please note that our processing time is approximately 5 business days from the date of your order. This includes the time it takes for us to prepare your items, quality check, and package them for shipment.
Shipping Time:
Once your order has been processed and shipped, the shipping time will depend on the shipping method and your location.
Please check your email for your order number and tracking information or find more information here (link to article above).
Total Timeframe:
To estimate when you can expect to receive your order, simply add the processing time to the shipping time. For example, if your order takes 5 business days to process with an estimated delivery time of 3-5 business days, you can expect to receive your order in approximately 8-10 business days from the date of your purchase.
Contacting Customer Support:
If you have any questions or concerns about the delivery timeframe of your order, please feel free to contact our customer support team. We're here to help and provide you with any additional information you may need. Email our Customer Success team at [email protected], text us at 502-610-5264, or message us via Live Chat.
SHIP TO SCHOOL
Your kit will be ready for you on the distribution date chosen by your PTO/A Organizer or school administrator. Please reach out to your point of contact regarding kit distribution details.
Volume/Bulk/Other
Please contact our customer support team via email at [email protected].
Individual Item Order
Processing Time:
Our processing time is approximately 5 business days from the date of your order. This includes the time it takes for us to prepare your items, quality check, and package them for shipment.
Shipping Time:
Once your order has been processed and shipped, the shipping time will depend on the shipping method and your location.
Please check your email for your order number and tracking information or find more information here (link to article above).
Total Timeframe:
To estimate when you can expect to receive your order, simply add the processing time to the shipping time. For example, if your order takes 5 business days to process with an estimated delivery time of 3-5 business days, you can expect to receive your order in approximately 8-10 business days from the date of your purchase.
Contacting Customer Support:
If you have any questions or concerns about the delivery timeframe of your order, please feel free to contact our customer support team. We're here to help and provide you with any additional information you may need. Email our Customer Success team at [email protected], text us at 502-610-5264, or message us via Live Chat.